Do you love technology and helping customers? Are you a proactive and flexible team player with strong communication skills? We are looking for a Technical Support Specialist with Dutch and German skills to join our team. We look forward to hear from you!

AddSecure is a leading European provider of secure IoT connectivity and end-to-end solutions. We help customers optimize their operations, drive business value, and secure vital functions.

Our business unit Smart Transport provides fleet and transport management systems which use data-driven analytics to assist fleet operators in optimizing their operations and reducing their costs. We recently acquired Astrata are now looking for a Technical support specialist to join the Astrata team in Eindhoven.

About the job
Join our dedicated international team in delivering exceptional customer service. As a Technical Support Specialist, you will play a vital role in resolving customer concerns by collaborating with colleagues across various departments, including Account Managers, Engineering, and IT. 

Key Responsibilities:

• Respond to incoming support requests, incidents, and problems via phone and email.
• Troubleshoot and resolve issues reported by clients.
• Create and manage cases, documenting all activities in our CRM system.
• Identify and escalate issues that may impact processes.
• Follow up actively with clients on ticket statuses. 
• Escalate undefined issues to 2^nd tier or higher level.

About you
You have 1-2 years of relevant customer service experience, including handling phone communications. Your strong communication skills and commitment to excellent customer service make you stand out. You are a flexible, independent worker who also thrives as part of a team.

To succeed in this role, we believe that you have:

• Proficiency in identifying, analyzing, and resolving problems.
• Excellent organizational skills, accuracy, and multitasking ability.
• A demonstrable interest in technology (IT/Telematics/Software/Mechanics).
• A proactive and results-driven attitude.

Preferred Qualifications:

• Experience in the transport, logistics, or customer service industry.
• A completed bachelor’s degree.
• Proficiency in another language (for example German or Polish) is a plus.

Your connections span both local and international, requiring fluency in both written and spoken English as well as Dutch.

We offer
Our employees are our greatest asset and for us it is of great importance to build a culture where our employees thrive and want to perform. You will be part of a motivated team in an international company. In addition, we offer:

• Competitive salary.
• 8.5% holiday allowance.
• Commuter allowance (€0.23/km).
• Pension plan.
• 26 holidays.
• A supportive, diverse, and close-knit international team.
• Tailor-made onboarding and continuous support to help you succeed.
• Flexible working hours with early and late shifts (8:00 am and 9:30 am start times).
• Possibility of hybrid working. 

We're all change makers!
If you seek a company that encourages you to be yourself and to have fun at work, where your work contributes to a safer, smarter, and more sustainable world, then AddSecure & Astrata might be your destination. Join our growing international team, where each day is an opportunity to make a real difference.

Would you like to take part in our journey? Apply by attaching your CV and answering a couple of questions, we look forward to receiving your application.

We work competence-based throughout the process, and this includes psychological tests, interviews, and reference taking. For this reason, we use Alva Lab's assessment methods to help us identify candidates most likely to thrive and fit the role.

Astrata  was acquired during 2024 and is now a part of AddSecure. 
AddSecure acquires Astrata's European telematics division - AddSecure

About Astrata: 
At Astrata, we are at the forefront of transforming the supply chain and logistics industry. Our innovative solutions, encompassing connected vehicles, digitalization of supply chain processes, and smart cities, are revolutionizing the way goods move and are managed. Our systems process millions of transactions daily, enhancing efficiency, profitability, environmental sustainability, and safety across various sectors.